Consultancy Services

The Account Manager of Cisalpina Tours aims to strengthen his/her Corporate Clients’ relationship as well as attending to and satisfying all their travel needs in the management of their travel programs.

This means being able to work with our client in clearly shaping up the service through the identification of their goals. This will be achieved by leveraging our experience to tailor solutions and service capabilities designed to meet the client’s needs.

Our consulting service is carried out following precise guidelines and activities specifically prepared for our corporate clients’ goals:

• streamlining internal processes, with particular attention to the authorization flows required for the business trips;
• accurate definition of the actions needed to achieve significant savings in business travel expenses;
• raising awareness on the environmental impacts generated by corporate travel.

It is this possible to effectively control and manage all the travel procedures, raise awareness on Corporate Social Responsibility, monitor the progress of any preferential agreements with final suppliers (airlines, hotels, trains, car rental companies and other suppliers).

Our Sales & Account Manager (SAM) have an extensive knowledge of travel programs, allowing them to performin-depth analysis on data and trends, as well as coordinate all commercial and financial aspects of the relationship with corporate customers. They are well suited for helping our corporate customers achieve their goals.

The goal we set ourselves is to provide business travellers with a consistent, organized and effective approach to business travel, while facilitating the work of reporting and supervising spending in the company.

Cisalpina Tours designs projects of Change Management with the purpose of improving the adoption rate of Online Booking Tools.

The project of Change Management involves following steps:

• Creation of a Change Management Program and the related communication plan
• Building up a strong awareness through word-of-mouth
• Motivating staff involvement
• Extensive training on new processes
• Initial measurement of the adoption of the Company’s new applications
• Releases and adjustments according to the first data available

The business travel market is highly dynamic and marked by rapidly changing times. In this constantly evolving situation, companies must improve efficiency in order to be competitive. They need to know how to seize and manage new opportunities as well as develop the strategies allowing them to grow in an increasingly difficult market.

This knowledge is not inherent, nor is it acquired through practice alone: it is useful to learn by doing, but if there is someone who explains what to do, how to do it and with what results, you will learn better and faster.

In this perspective, even business travel training is not a choice, but it is a must for anyone who wants to successfully face new challenges.
Cisalpina Tours has developed a comprehensive training program with the purpose of meeting the specific training needs of our clients’ staff; this program is specifically designed for the different staff roles involved in the process relating to travel management, such as travellers, Travel Managers, secretarial offices in charge of collecting booking requests.

Cisalpina Tours staff is also regularly updated through internal, face-to-face and online training courses. The first objective is to update and upgrade the wealth of professional know-how of our operators. The quality of their daily work largely benefits from our constant training activities. The second objective, equally important, is to monitor the capability, the flexibility and the potentiality of the staff themselves, for the purposes of their internal growth.

Our constant and seamless analysis on training has led to the creation of a team specialized in teaching and in-depth study of business travel processes, who often have been invited to to participate in several external training events, thus contributing to the benefit of the outside world.

If the analysis of the data supports the opportunity for a change in policy, the reporting must give clear evidence of the reasons that led to this choice, with all the pros and cons examined.

In this way, a case-history will be recorded that can be taken into due account and have a positive influence int the future decision-making flow.

It is this possible to effectively control and manage all the travel procedures, raise awareness on Corporate Social Responsibility, monitor the progress of any preferential agreements with final suppliers (airlines, hotels, trains, car rental companies and other suppliers).

On the basis of these considerations, Cisalpina Tours has created a platform entirely based on QlikSense technology – which processes any available data, in any format, and brings a wide range of new functionalities to the Business Intelligence, offering a level of analysis, information and value that are completely new for existing data stores. Its clear, simple and linear user-interface and its accessible Web interface allow you to:

• perform “free” analysis, without restrictions on data dimensions, by creating tables, graphs and pivots
• consult dynamic reports, which can be further customized using filters and drill-downs
• produce static reports, in XLS and PDF format.

A dedicated team of three resources of Cisalpina Tours Information Systems take care of the maintenance and evolution of the platform, as well as the implementation of all the required analysis and / or reports.

QlikSense is a Business Intelligence Platform with interactive dashboards and reports that can be customized for each Client and updated up to 24 hours prior to request. Thanks to this reporting system, Cisalpina Tours guarantees the availability of travel information on a monthly basis, both in summary and analytical terms, as well as the possibility of carrying out ad-hoc reports. The archive of reports has no time limits, therefore the customer can access all the reports produced by Cisalpina Tours at any time, starting from the beginning of the contract. Two reporting functions are available through the Cisalpina Travel Portal service portal:

• Statistical reports enabling our clients to consult and / or download the reports already available on their laptops.
• Dynamic analysis allowing our clients to gain direct access to the Cisalpina Tours Business Intelligence platform in a dynamic form, without pre-defined restrictions.

Satisfying customer requests in the best possible way is our primary goal, which we carry out through dialogue and constant communication with our travellers. The importance of customer satisfaction must consider the progressive increase in competitive pressure and the evolving dynamics of the growing demand for sophisticated products and services in terms of quality, as well as the need for integration of increasingly diversified travel needs. Having analyzed this market scenario, at Cisalpina Tours we have developed a constant and accurate monitoring program able to assess the level and the quality of the services offered.